Wednesday, March 29, 2017

Password change failed: Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied

This error was recently brought to my attention when a user was trying to change password after the expiration notice at logon. This was the first time I had seen it so I thought it was a bit odd. Based on the text of the error message alone, you would expect that the domain controller can't be contacted at all, there is some secure trust issue, or some weird issue on the domain controller. Typically when domain connectivity problems occur, you will get messages like domain controller unavailable or trust relation type problems. Searching around google comes up with some answers that don't seem to relevant, such as unjoin/rejoin the machine. One thing to look at is multi domain environments. Is the machine they are accessing on a different domain that the domain where the account exists? Is the trust one way or two way? Is the connectivity restricted between the two domains (dmz's)? In my particular case, the password change was being attempted on a trusting domain (one way) with limited access. Check this article to help determine possible connectivity requirements.

1 comment:

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